Shipping and returns

1. Return Eligibility

1.1. General Return Policy: We accept returns on products purchased directly from our website within 30 days of receipt.

1.2. Condition of Products: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items that have been worn, used, or damaged will not be accepted.

1.3. Non-Returnable Items: Certain items are non-returnable, including personalized products and gift cards.

2. Return Process

2.1. Initiating a Return: To start a return, please contact our customer service team at 0343 8886285 or email us at return@phonixaccessories.com to request a return authorization. Include your order number and reason for the return.

2.2. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2.3. Return Instructions: Once your return is authorized, we will provide you with detailed instructions on how to return your item. Please follow these instructions carefully to ensure your return is processed efficiently.

3. Refunds

3.1. Processing Time: Refunds will be processed once we receive and inspect the returned item. Please allow 7-10 business days for the inspection and processing of your return.

3.2. Refund Method: Refunds will be issued to the original payment method used for the purchase. Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

4.1. Exchange Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Incorrect Items

5.1. Report Issues: If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receipt to arrange for a replacement or a refund.

6. Changes to Policy

6.1. Policy Updates: We reserve the right to update or change our return policy at any time. Any changes will be posted on our website and will apply to all returns initiated after the updated policy is in effect.

7. Contact Us

7.1. Customer Service: For any questions or concerns regarding returns, please contact us at 0343 8886285 or email us at return@phonixaccessories.com.